Solutions

SureTrak LT

The Software Suite solution for companies that would rather do it themselves.

With our Service Solutions we do all the work, which is discussed in the solutions sections. However, we know that some companies would rather do the work themselves, but just need a tool to make it easier.

With this in mind, we have created a downloadable software suite solution.* A simple tool that with a couple clicks of your mouse will create a list of problem orders from your EDI billing. Then you can work with the carrier yourself to correct them. Either way, whether we do it, or you do it, PPA will help you pay a lower bill.

Below is a Quick Reference Table and additional information to help you decide if the Service or Software is right for your organization. Additionally a FAQ list is at the bottom of this section.

Have more questions? Send an email to suretrak@princetonprofit.com or Call 877-581-0852#1

Which is right for you?

Outsourced Services No size limit on the shipping volume we can audit Must ship "over" $500,000 dollars a year Audits FedEx, UPS and DHL Audits US, International shipments and Canadian shipments We run the full version software at PPA PPA contacts carriers on your behalf for credits discovered by the audit We monitor the prior weeks credits Carrier sends your EDI bills directly to PPA Full reporting abilities Must have your account tested first before we can start the service-(See Get Test)

In-House Software Audits 800 packages per hour Must ship "under" $3,000,000 dollars a year Audits FedEx, UPS and DHL Audits US International shipments and Canadian shipments You process the audit on a computer in your office You contact carriers for credits discovered by the audit from a simple report generated by our software You must monitor if you received the prior weeks credits Carrier sends you the EDI bills or you can download it from your shipping system Limited reporting abilities Can be downloaded from our Website and start using it today You must have a dedicated computer (Pentium 3 or better) that can be left idle during the audit process You have a strong internet connection; DSL, T1 or cable modem

 

Download SureTrak LT

Your Name


Telephone


Email


Yearly Shipping Revenue
$100,000+ $500,000+ $1,000,000+ $5,000,000+

Carrier
FedEx UPS DHL Multiple

Service
Mostly Ground Mostly Air 50/50 Ground and Air

* To use SureTrak LT, you must have a dedicated PC for the audit and a high-speed Internet connection. It can audit about 800 packages an hour, so we recommend it for companies that ship “LESS THAN” $3 million a year.

 

Frequently Asked Questions

Who should use SureTrak LT?
I am in Canada. Can I use SureTrak LT?
What does SureTrak LT do?
What reports does the program provide?
Can I see some sample reports?
What are the supported carrier billing formats?
How can I receive carrier's bills electronically?
What are the system requirements?
How about software update?
Can I process multiple bills?
How fast is the software?
What should I do if my Internet is down?
Does SureTrak claim the refund for me?
What shall I do for the "In Transit" shipments?
Does SureTrak LT check the actual pickup date?
How can SureTrak LT help me managing credit request?
Where to get additional support?

Who should use SureTrak LT?
Small to medium shippers whose primary goal is to seek refunds from service failure guarantees and prefer to do so internally. The current users of SureTrak LT range from spending less than $50,000 a year with their small parcel carriers to over $1 million.
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I am a UPS Canadian customer. Can I use SureTrak LT?
Yes. Ask your UPS representative for either Flat File billing or Spreadsheet Billing.
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What does SureTrak LT do?

• Process carrier's weekly electronic bills;
• Audit bills for service failure, no POD, and missing incentive;
• Request refund (FedEx only);
• Report audit results and create other management reports;
• Manage your credit request.

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What reports does the program provide?

• Auditing Report(s): For you to request the credit. All needed data are provided;
• Shipping Profile Report: Understand your shipping characteristics and how effective is the carrier's delivery;
• Carrier's Bills: Print UPS Remittance Advice and detailed paper bills;
• Request Status Report: Monitor open credit-requests and follow-up with the carriers;

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Can I see some sample reports?
Sample reports are available with SureTrak demo. Download the demo program at the top of this page.
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What are the supported carrier billing formats?

• FedEx Online billing;
• FedEx EDI250 billing;
• UPS Flat File billing;
• UPS Billing Data;
• UPS online Billing Center download;
• UPS Spreadsheet billing;
• DHL Online billing;
• DHL EDI Format6 billing;

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How can I receive carrier bills electronically?
For FedEx, you can sign up with FedEx Billing Online at www.fedex.com. For UPS, you can enroll in UPS Billing Center at https://billingcenter.ups.com; or contact your UPS representative to sign up with UPS Flat File billing. For DHL, send an email to edirequests@dhl.com and ask for EDI billing in DHL's proprietary Format 6.
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What are the System Requirements?

• Windows 98, ME, and XP;
• 128M DRAM, (256M recommended);
• Microsoft Office 2000 (or up);
• Microsoft Internet Explorer 6.0 (or up);
• Reliable Internet connection (Cable modem, DSL or T1)

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How about software update?
Keeping up with the most current version of SureTrak is very easy. The self-diagnostic feature connects to our server via Internet each time you run the program. If a new version of the software is found, you will be asked to download the new version. The updating is usually done with a click.
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Can I process multiple bills?
Yes. Just save each bill into the new bill folder(s) before the audit. SureTrak will continue auditing each bill until all finished.
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How fast is the software?
It depends on your Internet connection. With a stable cable modem (1.5M), you can audit 1000-1500 packages per hour.
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What should I do if my Internet is down?
Check your Internet connection before start the auditing. If your Internet connection is down (e.g., carrier's server is not available) during the auditing process, SureTrak will try to reconnect. If you abort the process manually, all the process will be saved. Next time when you click the "Audit Bills", the process will continue from where it left last time.
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Does SureTrak LT request the refund for me?
SureTrak requests the credit for you if you are a FedEx US customer. FedEx Canadian customers need to request the credit by contacting FedEx's customer service. UPS and DHL require all customers to call in to request GSR refund. SureTrak provides a complete report to assist your refund request process.
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What shall I do for the "In Transit" shipments?
Usually, the carrier will not approve any credit until the package is delivered, even if it is already late. SureTrak keeps a log of the "in transit" shipments. When you run the program next time, it automatically tracks them again.
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How can SureTrak LT help me manage credit requests?

• Track status of open requests submitted to UPS (approved, denied, pending?);
• Update resolution for requests submitted to DHL (approved, denied);
• Print report of open requests for you to follow up with carriers;
• Close requests.

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Where to get additional support?
Send email to suretrak@princetonprofit.com